Privacy, Refund and Shipping Policies

Privacy policy

Stanton and Killeen Wines understand the importance of your information and are committed to protecting your privacy.

We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure. These procedures are consistent with The Privacy Act National Privacy Principles (amended December 2001)

When personal information about a person is established to be inaccurate, incomplete and not current Stanton and Killeen Wines will take reasonable steps to correct the information so that it is accurate, complete and current.

No warranty is given that the information is free of infection by computer viruses or other contamination, nor that access to the website or any part of it will not suffer from interruption from time to time, without notice. All links to other websites included on this website are provided for convenience only and Stanton and Killeen Wines do not accept any responsibility for the accuracy, availability, or appropriateness to the user's purposes, of any information or services on any other website.

Data Security

Stanton and Killeen Wines will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.

Information will be stored on secure servers that are protected in controlled facilities.

Stanton and Killeen Wines will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose to which the customer has consented.

All Stanton and Killeen Wines staff wil be trained in their obligations under the Information Privay Act 2000

Data containing personal information will not be held in any open or accessible location overnight.

Online purchases

We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the internet. Your credit card details and other sensitive information is protected using Secure Socket Layers (SSL) technology. For addresses beginning with HTTPS, all information sent to this site is encrypted, protecting it from interception by unintended recipients.

To view details of our security certificate, please click on the Global Sign logo on the Check Out page.

All payments are processed via a 128bit SSL connection to stripe.


Refund policy

Stanton and Killeen take great pride in our product and always endeavour to fulfil all orders with wines of the highest quality and condition.

If at any time the product that is delivered to you does not meet your expectations we request that you immediately contact the winery so we can rectify the situation.


Shipping policy

Stanton and Killeen Wines endeavour to ship all orders within 1 - 2 business days of that orders are received however we cannot guarantee delivery times. Please allow 7 to 10 days to most places although this time will be considerably shorter to Melbourne and regional Victoria.

Deliveries will not be left at unattended premises unless clearly stated on your order. 

Shipping is calculated at checkout and is currently a flat-rate for all states in Australia* Subject to change.

*Online orders cannot be delivered internationally unless prior arrangement has been made with Stanton and Killeen Wines.